Which technique aims to calm a situation before it escalates to force?

Verbal de-escalation is a technique designed to calm a potentially volatile situation before it necessitates the use of force. This approach focuses on communication skills and strategies to diffuse tension, build rapport, and encourage cooperation from individuals involved. By using active listening, empathy, and clear communication, law enforcement officers can often resolve conflicts without resorting to physical interventions.

In high-stress situations, effective verbal communication can help individuals feel heard and understood, which can significantly reduce their anxiety and aggression. Consequently, this method provides a non-confrontational way to manage conflicts and promotes safety for both officers and civilians. The emphasis on dialogue and understanding in verbal de-escalation is foundational in conflict resolution, allowing police to keep situations from escalating and minimize the potential for violence.