What percentage of an officer's duties involves verbal skills?

Verbal skills play a critical role in law enforcement, as officers frequently engage in communication with the public, victims, witnesses, and suspects. The assertion that 97% of an officer's duties involve verbal skills emphasizes the importance of effective communication in various situations, including de-escalation, negotiation, and information gathering. These skills are essential for maintaining safety, building community trust, and ensuring that interactions are constructive.

In the context of law enforcement, verbal skills are often required to diffuse potentially volatile situations, provide clear instructions, and establish rapport, all of which contribute to successful outcomes in a variety of scenarios. This high percentage reflects the reality that a significant portion of an officer’s work relies on their ability to communicate effectively.